Mforce | Frequently Asked Questions

Paychecks
When will I get my paycheck?
When are timecards due?
Do I get paid for holidays?
Do I get vacation pay?

Insurance and Benefits
Who handles my health insurance?
When does health insurance begin?
When should I expect to receive my heath insurance ID card?
How long can I utilize my insurance between assignments?
What if I get hurt on the job?

When will I get my paycheck?
Payroll services are provided by HR Solutions in Knoxville, TN. You will receive your first paycheck in your checking account via direct deposit. This will take place on the following Friday of your first week, then every Friday you remain employed. If you need to set up direct deposit, please download the form here.

Any payroll questions can be directed to Michele Ellis, M Force Staffing at (865) 691-7859 or michele.ellis@mforcestaffing.com

When are timecards due?
You should submit your timecard at the end of your shift each Friday, unless otherwise directed.

Do I get paid for holidays?
If you are a temporary employee, you are not eligible to receive holiday pay.

Do I get vacation pay?
If you are a temporary employee, you are not eligible to receive vacation pay.

Who handles my health insurance?
FirstStaff administers health insurance benefits available to temporary employees.

I've got a question about my benefits, who can I contact?
FirstStaff provides a dedicated team of benefit specialist to provide you with high quality customer service. They can assist you in locating physicians, health care facilities, and pharmacies. They can also help you with claims, billing issues, policy changes, or benefit concerns. The call center is staffed 11 hours a day, Monday through Friday, 8:00 a.m. – 7:00 p.m. (EST) and can be reached at their toll free number: 866-629-5456

When does health insurance begin?

If you enroll in M Force’s indemnity plan, FirstStaff, your insurance will take effect the following week of the first deduction from your payroll. This usually takes about 2 weeks from the date of enrollment.

When should I expect to receive my heath insurance ID card?
You should expect your ID card within 2 weeks of enrollment.

How long can I utilize my insurance between assignments?
You may utilize your insurance coverage when you are between work assignments. FirstStaff’s “Gap in Coverage” Administration allows you to go up to five weeks between assignments without having to pay a premium directly to FirstStaff Benefits. In addition, if you incur a claim while on “gap,” they take the back premium due out of the claim and advance the balance to the medical provider.

What if I get hurt on the job?
At the beginning of your employment, make sure to locate the poster stating How to Report an Injury. This poster will detail who to contact in case of an emergency (usually found in a break or lunch room). It is imperative that you report any injury (minor or major) immediately to your Supervisor. It is your Supervisor’s responsibility to determine the extent of your injury and take necessary steps to prescribe First Aid or take you to the Emergency Room. Your Supervisor will also fill out the appropriate paperwork detailing your injury.